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Coronavirus will be a catalyst for change in financial services
June 4, 2020 (6.43 mins)
The coronavirus pandemic has accelerated existing disruptive trends and is causing a rethink of conventional habits, a reshaping of consumer preferences and a shift in competitive dynamics. Stephen Tu and Carolyn Henson of the Financial Institutions team discuss the potential longer-term impact on the financial services industry.​​​
The coronavirus experience will likely change habits and reshape business models
​We identify three main areas where we expect the pandemic to have enduring impact on financial services​