Insurance Customer Due Diligence

Support risk and compliance processes across customer and policyholder relationships, including counterparties and service providers with Moody’s solutions.

Access a broad range of data on individuals and companies globally, including sanctions and watchlist information, corporate structures, and beneficial ownership data to support compliance workflows.

Integrate data inputs into existing compliance workflows and systems. Combine risk indicators with internal customer data to support AML, CDD, and CTF processes.

Support customer onboarding, due diligence, and ongoing screening activities through accessing data, analytics, and workflow capabilities with Moody’s solutions.







How WTW applied a risk-based approach to global KYC and sanctions processes with Moody’s

Discover how WTW is working to support a more consistent approach to onboarding and sanctions screening, including changes to manual processes, data usage, and workflow structure.

 






Applying a structured, risk-based approach to insurance customer due diligence

Insurance compliance teams may be expected to demonstrate how customer due diligence (CDD) is designed, applied, and documented across the policy lifecycle. Moody’s solutions can support CDD by providing data, configurable workflows, and oversight mechanisms you can align to internal policies and regulatory frameworks.





Customer Due Diligence for insurers

Support customer onboarding and ongoing monitoring workflows for sanctions status, ownership, and other risk indicators, with reassessment aligned to internal review schedules.

Use global entity, individual, and ownership data to support identity verification processes and help establish a documented customer risk profile at onboarding.

Incorporate sanctions, PEP, watchlist, adverse media, and beneficial ownership indicators to support internal risk categorization aligned to defined, internal policies (for example, standard, elevated, or higher risk relationships).

Route cases through configurable review workflows, supporting dual controls, rationale capture, and role-based approvals where enhanced due diligence may be required.


Monitor for changes in sanctions status, ownership, or adverse media to inform reassessment in line with review schedules and internal policies.

Use Moody’s solutions’ AI-enhanced capabilities to support screening and alert review processes, including prioritization activities informed by risk indicators and defined review criteria. 





Supporting documentation and history trails

Moody’s solutions are designed to support internal governance and review, and help insurers maintain documentation related to how customers are assessed using clear, policy-aligned processes. This may include:

  • Documented data sources used during onboarding and review
  • Time-stamped screening and monitoring documentation
  • Documented analyst decisions and review notes
  • Workflow logs capturing escalation paths and approvals
  • More consistent application of internal risk criteria across regions and products


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Two colleagues reviewing paperwork

Risk indicators and structured scoring inputs

Moody’s solutions offer risk indicators and contextual data insurers can incorporate into their own frameworks.

These inputs can be combined with insurer-defined weighting, thresholds, and qualitative judgment to support risk-based decisions.




Designed for global insurance operations

Moody’s solutions are used to support insurance CDD across regions and lines of business, helping teams:

  • Apply due diligence standards across markets
  • Integrate data into existing policy administration and compliance systems
  • Preserve risk oversight as portfolios, partners, and jurisdictions expand
  • Adapt review capacity while supporting documentation standards


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Evaluating customer due diligence approaches in insurance

When comparing CDD solutions, organizations often consider how an approach supports:

  • individual data checks and policy-led workflows,
  • different risk methodologies;
  • documentation across the policy lifecycle.

Moody’s solutions are designed to support these evaluation criteria by providing access to global entity and risk data, configurable workflows, and decision history records within a customer-defined operating model.  Insurers can apply their own risk frameworks using Moody’s risk indicators and contextual data to support onboarding, review, and ongoing monitoring.

For teams looking to move beyond fragmented data and tooling, this approach can help enhance transparency around how decisions are governed and how outcomes are reached.



Risk management and compliance

Solutions to support the insurance sector

Help streamline your customer due diligence (CDD) and third-party risk management (TPRM) processes across insurance provider networks.

Help surface potential exposures to politically exposed persons (PEPs) and sanctioned individuals within reinsurance networks, supporting more informed, risk-based decisions.

CDD is an ongoing process. Support ongoing policyholder monitoring to help surface changes in risk profiles and highlight potentially relevant activity over the policy lifecycle. 

Support fraud risk management efforts through structured CDD processes, helping inform the assessment of potential risk indicators as part of broader controls relating to claims activity.  

Support the assessment of high-risk customers and due diligence workflows, including the review of available information on fund origins as part of financial crime risk assessments.

Support KYC workflows through automated processes, integrated data checks, and tools that assist customers in performing due diligence across screening processes.



Insurance
Insurance
Insurance


Awards & Recognition

Perpetual KYC – Category winner
Financial Crime: Data – Category winner

This recognition underscores Moody’s continued excellence and innovation in delivering data-driven solutions for financial crime risk management




Additional resources and insights

This KYC 101 outlines why KYC and AML checks for insurance matter, how requirements typically apply in practice, and some of the considerations shaping insurance compliance today.

Sanctions laws are implemented to protect national security, so when a new package of restrictions is introduced, it is the responsibility of businesses in every sector to comply. Insurance companies are no exception and must be vigilant in their compliance efforts to avoid inadvertently conducting business with sanctioned entities.

Culture, geography, politics, and media reporting all create challenges for name matching in a KYC or due diligence process, even when software is used to perform the matches. In this article, we show how intelligent screening processes harness entity data and machine learning to solve challenges around finding true alerts.

As sanctions enforcement measures and evasion tactics continue to evolve, compliance teams are navigating dynamic policy and regulatory changes. Learn how operational, data, and technological shifts are reshaping sanctions risk detection.


*Disclaimer: The content on this page is for informational purposes only and does not constitute legal, financial, compliance or other professional advice. Please consult with a qualified professional for specific legal, financial, compliance, or other professional advice. For more terms and conditions pertaining to Moody’s products and services, refer to the disclaimer on Moody’s website.



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