A large global payments platform entered into a multiyear agreement to integrate Orbis via API into its customer onboarding process. The organization sought to balance a smoother customer experience, such as through pre‑populated application fields, while aligning with its internal enhanced due diligence processes.
The company’s growth strategy was supported by its ability to onboard businesses efficiently across multiple jurisdictions, while managing KYB, AML, and enhanced due diligence obligations in line with its risk appetite and applicable regulatory expectations.
Previously, manual checks, fragmented data sources, and post‑onboarding remediation contributed to operational friction, delayed activation, and increased effort.
The organization looked to incorporate additional data‑led context into onboarding workflows to help support trust‑based decision‑making without materially disrupting the customer experience.